Hybrid adds TeamViewer remote support to its technical services tool set

Hybrid Services has added TeamViewer remote support software to its Technical Services tool set.  Hybrid's technical support team is now be able to make ‘virtual visits’ to customer computers and resolve many software or computer related issues remotely - thus ensuring faster problem solving and getting customers back printing as quickly as possible.

The fast and easy access offered by the new system ensures quick diagnosis and enables the resolution of problems by allowing remote access to the customers’ computer. This saves the time involved in getting an engineer to visit the customers’ premises and - with TeamViewer being secure and safe to use - customers’ files are protected at all times.

In addition to the technical team being able to access remote computers, Hybrid’s setup allows for a two way dialogue, where files can be shared by Hybrid and accessed by the customer for testing or evaluation purposes.  With the additional feature of remote screen capture, Hybrid can analyse more complex tasks offline.

Hybrid’s technical services manager, Andy Lewis considers this latest addition to the company’s support capability to be a powerful tool. “The ability to rapidly respond to a customer is core to the service we offer at Hybrid. We have been pioneering remote software support for a number of years, but this latest addition ensures we’re providing our customers with the best backup possible.”

Offered free as part of Hybrid’s Technical Services function â€" available to in-warranty Mimaki users and those with Customer Care packages â€" the TeamViewer application is downloaded from Hybrid’s website in conjunction with instruction from a technician.

For further information on Hybrid’s complete support and technical capabilities, please visit www.hybridservices.co.uk/technical.