Roland DG has announced a new RolandCare website which will make it easier for customers to choose warranties from a market-leading range of coverage options for its wide-format inkjet devices, engravers and cutters.
Roland DG UK’s dedicated RolandCare warranty advisor, James Johnson says, “Roland strives to be the market’s easiest company to deal with â€" offering comprehensive service and support with minimum fuss, allowing customers to get on with the business of making money. The site’s clear and concise information makes it quick and easy for customers to secure peace-of-mind coverage for their Roland machine, and understand what it costs and exactly what it covers.â€
RolandCare is one of the most value-packed warranties in the industry and there is no other cover for Roland machines that can promise a 98% first time fix rate, using 100% genuine Roland parts and guaranteed response times. Its engineers enjoy exclusive access to the expertise of Roland’s Product Management, Technical Services and Research and Development departments, and the latest knowledge and tools direct from the people who built the machine.
“Customers rely on us so we take service and support very seriously and strive to make RolandCare an efficient yet highly personal service, delivered by people dedicated to looking after Roland customers and Roland systems. Our engineers are trained by the people who designed and built customers’ machines, and come equipped with the very latest knowledge and tools to get Roland machines up and running, fast. Even if there’s a really tricky issue, the head office in Japan is just a phone call away,†adds Johnson.
All Roland printers come with a one year Original RolandCare warranty. Beyond this, customers can choose from Bronze, Silver or Gold warranties depending on their businesses’ needs and required response times.
For more information, please visit www.rolandcare.co.uk
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